Reference

Our Terms, Your Account Rights

These legal conditions govern how lgidewa operates for you in Indonesia, covering account use, wallet activity through DANA, OVO, and GoPay, and eligibility based on where local law permits access.

Account TermsDANA, OVO, GoPay Wallet UseEligibility by Local LawData Retention PolicyContact for Policy Requests
lgidewa Our Terms, Your Account Rights
DATA AND SECURITY

How We Handle Your Data and Account Security

Account security at lgidewa runs on SSL encryption across every page, including the deposit flow for DANA, OVO, and GoPay. We do not store your full wallet credentials on our servers — only the wallet reference ID needed to match your incoming transfer. Here is how we handle the key areas most accounts ask about.

Data Handling We collect only the account data needed to operate your wallet, process transactions, and maintain your activity log. We do not sell or share your personal data with third-party advertisers.
Cookie Use Cookies on lgidewa keep your session active and remember your wallet preference between visits. You can clear or block cookies in your browser, but doing so may log you out of active sessions.
Retention Schedule Account and transaction records are retained for the period required under applicable rules. When an account is closed, data is held for the minimum legally required window before deletion is processed.
Requesting Changes To correct account data or request a record summary, contact support via live chat or email with your account ID. Data correction requests are processed in line with our standard policy timeline.
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to request a data change, or want to understand how a specific policy applies to your account, our support team handles legal enquiries directly. Raise your concern through live chat or email and reference your account ID so we can respond to the right record without delay.

Live Chat Support Open the chat icon from any page inside your account. Reference your account ID and describe the legal or policy question. Our team picks up enquiries and responds with the relevant policy clause.
Email for Policy Requests Send your request to our support email address shown in the account settings page. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your transaction records quickly.
Account Settings Panel Several policy actions — like updating your registered wallet or requesting a data summary — are handled directly inside the account settings panel without needing to contact support first.

Legal Questions We Hear Most Often

These are the questions we get from accounts across Indonesia about how our legal terms work in practice — from wallet data to eligibility and account closure rights.

Yes. Access is available only where local law permits. If your region restricts online gaming activity, our terms do not extend eligibility to you. Check your local rules before opening an account.

We collect your wallet reference ID and transaction amount to match your deposit or withdrawal. We do not store your full wallet login credentials or PIN on our servers at any point.

Yes. Contact support via live chat or email with your account ID and request a data summary. We process these requests in line with our retention and access policy timeline.

We send a notification to your registered email before any update takes effect. We do not apply changes retroactively to transactions that have already been completed and settled.

Closed account data is retained for the minimum period required under applicable rules, then deleted. You can request confirmation of deletion after the retention window has passed.

Reach our support team through live chat or the policy email address in account settings. Quote your account ID and the specific policy section you believe was applied incorrectly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.