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How lgidewa Handles Your Personal Data

This privacy policy explains exactly what data lgidewa collects when you open an account, make a deposit via DANA, OVO or GoPay, and move through the lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to access or delete data

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REACH US DIRECTLY

How to Contact Us About Privacy

If you have a question about how your data is stored, want to request a copy of your account information, or need to report a privacy concern, our support team is ready to help. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through our help centre where privacy-related requests are handled separately from general account queries. When submitting a data request, include your registered email and the wallet type — DANA, OVO or GoPay — linked to your account so we can locate your records quickly.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Privacy requests go to a dedicated queue, separate from payment or game support.

Email Support

Send your data access or deletion request to the email address shown in your account settings. Include your registered wallet type for faster processing.

Help Centre

Our help centre has a specific privacy and data section. Submit a form there for account data exports or requests to correct stored information.

What Data We Collect and Why We Collect It

lgidewa Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with lgidewa, we collect the information you submit directly — your name, email address, phone number and the wallet identifier linked to your chosen payment method, whether that is DANA, OVO or GoPay. We also collect transactional data: deposit amounts, withdrawal

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requests, and the session timestamps tied to those wallet movements. This data is used to process your payments, verify your identity, and keep your account secure. Separately, we collect technical data — your device type, browser version, IP address and session cookies — to make sure
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the platform loads correctly on your mobile. We do not sell your personal data to third parties. Where we share data with payment processors such as DANA, OVO or GoPay, that sharing is limited strictly to what is needed to complete your transaction. Data is retained
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only for as long as your account is active or as required under applicable regulations. You may request a copy of your stored data or ask us to delete it by contacting our support team. All data handling is subject to applicable Indonesian regulations and the
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specific terms of eligible regions where access is permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all account sessions, including during wallet authentication steps when you link DANA, OVO or GoPay. Your payment credentials are never stored directly on our servers — wallet tokenisation means we hold only the minimum reference needed to process your transaction. Account access logs are reviewed to detect unusual login patterns, and you can review your own session history inside account settings. Data retention follows the period required by applicable law; once that period ends, records are deleted from active systems.

SSL Encryption

Every account session — including DANA, OVO and GoPay wallet linking — runs under SSL encryption so your credentials are protected in transit.

Wallet Tokenisation

We do not store your full wallet credentials. Only a tokenised reference is kept, meaning raw DANA, OVO or GoPay details never sit on our servers.

Session Access Logs

You can check your own login history from the account settings page. Unusual access patterns trigger an internal review and a notification to your registered contact.

Data Retention and Deletion

Records are held only as long as your account is active or as required under applicable Indonesian regulation. Closed accounts are purged from active systems after the required period.

Common Privacy Questions from Our Account Holders

Below are the questions we hear most often about data rights, cookie settings and wallet privacy. If your question is not covered here, use the live chat or email routes described in the contact section above.

We collect your name, email, phone number, device details and the wallet identifier — DANA, OVO or GoPay — you use to transact. We also log session timestamps linked to account activity.

We share only the minimum data needed to process your payment with DANA, OVO or GoPay. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

Submit a data access request through the help centre privacy form or via email. Include your registered email and wallet type so our team can locate and prepare your records promptly.

Yes. Send a deletion request through the help centre or email support. We will action it within the timeframe required by applicable regulation, unless retention is needed for legal compliance.

Cookies keep your session active and help the lobby load correctly on your mobile. You can manage cookie preferences through your browser settings; disabling them may affect account functionality.

No full wallet credentials are stored. We use tokenisation — only a short reference is kept to process transactions, meaning raw wallet details are never held on our infrastructure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How lgidewa Handles Your Personal Data

How to Contact Us About Privacy

Live Chat

Email Support

Help Centre

How We Protect and Manage Your Information

Common Privacy Questions from Our Account Holders

01 What personal data does lgidewa collect when I open an account?

02 Does lgidewa share my data with third parties?

03 How do I request a copy of the data lgidewa holds on me?

04 Can I ask lgidewa to delete my personal data?

05 How does lgidewa use cookies and session tracking?

06 Is my DANA, OVO or GoPay wallet information stored on lgidewa servers?

Privacy Policy

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